Betting that human connection survives the AI era
Peter Franklin is Managing Director at East 11 Ventures, and the company he chose to talk about in this interview is BistroCat, the venture he co-founded that bills itself as the world's first automated wet cat food feeder. The idea is simple and a little delightful: load up to nine pods, kind of like cake cups, and the machine feeds a cat fresh wet food automatically, on a schedule set from an app. It solves the small daily indignities cat owners know well, the cut finger on a can lid, the smell, the half-can shoved back in the fridge, and the 4am wake-up from a hungry cat. With BistroCat, the cat sleeps in, the owner sleeps in, and everyone gets more time to play.
BistroCat is about four years in, with numerous patents, multiple design iterations behind it, and production shipping imminent. Franklin is a cat owner himself; his cat Gracie, whom he calls the world's best cat with cheerful bias, was the original guinea pig, though the team has since tested with cats of all ages, kittens, and even a three-legged cat. He sees no real direct competitor: existing wet-food options either still force the owner to handle the food by hand or rely on refrigerate-then-reheat designs that, he notes, strip nutrients in a well-studied way. BistroCat, he argues, is simply the easiest way to get a cat eating healthy wet food.
Franklin builds his company around values rather than credentials. Everything technical, he believes, is teachable; you can teach a person to cook, but you cannot teach someone who can already cook to care. So he hires for alignment with the mission of a healthy cat and a healthy household, and that shared purpose creates a natural stickiness that makes conversations about comp easier. He prizes AI fluency, arguing that anyone not current in the last three months is arguably out of date, but says what truly matters is being open to the tools and unafraid of the future. His warning to new founders: watch out for people playing short-term games.
What drives Franklin is a belief about what endures. When everyone has access to the same super tools and super intelligence, he argues, the thing that thrives and survives is human connection, the feeling of coming to work aligned with people who support you. It is why he values Founders League, where, as he puts it, founders are a lonely animal, and a peer group to talk through real problems is genuinely rare. His pitch is the same one he builds his company on: everyone needs a community, you are not alone, come be part of one.
Read full transcript of interview
Tell me your name, your title, and the name of your company.
Hey everybody, I'm Peter Franklin. Nice to meet you. I'm the co-founder of BistroCat.
All right. Tell me about BistroCat. What do you guys do?
BistroCat is the world's first automated wet cat food feeder. You can load up cups, kind of like cake cups, load nine of them, and we will feed your cat wet food automatically.
How long ago did you start this company?
We started BistroCat about four years ago. We're about four years in, we have numerous patents, we've gone through multiple designs, and we're about to ship to production.
So there's automatic dry food feeders, there are all kinds of things — cat people love their cats. What was the hole in the market that you guys saw?
Absolutely. No other product on the market can serve fresh wet food, so we're the only product that can do that. You know, we were opening the cans by hand — you cut your finger, it smells, sometimes you have to put half of it back into the fridge. No more. All you need to do with us is, you receive the pods, you put the pods in the machine, it lasts multiple days, and all you need to do is just hit a button and sign up on the app.
And I assume pods are on a scheduled delivery system, all that.
Cats are nocturnal eaters. So they do like to eat at night. You can set on the app any time for your schedule that you want to feed them. You can feed them maybe in the morning and at night, or in the morning, at noon when you're eating lunch, and also at night. You can get rid of them coming to wake you up at 4am because they want their delicious wet food. Instead, we can automatically feed them. They can sleep in, you can sleep in, and then you get more time to play.
You a cat owner?
I'm a cat owner.
What do you got?
I have one cat. Her name's Gracie and I'm unbiased — she's the world's best cat.
Was she the market test for this thing? Was she the guinea pig?
She has definitely been the guinea pig. We've also tested with a lot of cats — cats of all ages, kittens. We even tested with a three-legged cat. All cats love BistroCat and enjoy it.
So you guys have been around four years. Recently we've seen a big pivot into AI stuff. How has that changed the way you guys have done business?
AI has changed every piece of our business, from customer service to software engineering to hardware engineering. Every single department at BistroCat uses AI and is getting incredible efficiency gains from it.
Right now, what's setting you guys apart from your direct competitors?
Thankfully right now we really don't have direct competitors. There are some other options on the market that will serve wet food. They come in two flavors. One is where you can load the wet food by hand into a drawer that opens. You still are stuck with a lot of the pain from just feeding traditional wet food. You have to handle the wet food itself. The wet food can spoil in the containers. You have to deal with cleaning out those containers that can be sticky and kind of gross. So we don't really consider that a competitor.
The other kind of option to serve wet food in the market is refrigerated food. It may come in a different form factor, but it's refrigerated, and then it's maybe heated when the cat eats. There's a lot of negative health impacts from that for your cat. When you reheat the food, it loses a lot of nutrients — it's a very well-studied phenomenon. So we don't recommend that. We don't recommend having to deal with the food with your hands. Really, BistroCat is the easiest way to get your cat to eat healthy wet food.
So about to start shipping. What are the goals for your company this year and moving forward?
We don't have a specific target in mind. The more cats that we can have get BistroCats, the more healthy cats there are out there, the more pet parents can understand their cats and their eating behavior and their health. So really the sky's the limit. We'd like to be in all 50 million U.S. households with cats right now.
Say someone's got 50 cats. How many BistroCats do they need today?
God bless them. First of all, God bless them. Right now, we recommend buying a different BistroCat per cat so that you get the maximum longevity out of the pods. We are in development with some RFID technology and some camera technology that will identify the cat so that it knows which cat to serve, and ties into the smart analytics of which cat is eating the food so that we know which cat has consumed how much food.
I'm going to get into some hiring stuff now. It feels like you guys have been in a period of growth for four years. When you're building a team, what's the ideal team look like to you?
We're all about culture. We want people that share our values, that are aligned with making a healthy cat and a healthy household. That's absolutely our number one goal. Beyond that, we think everything is teachable. We can teach a person to cook, but can't teach someone who knows how to cook value. So we really hire around values.
In 2026, it's super easy for everyone to have a slick website, a resume that's been run through AI. When everyone looks like a superstar, what does it take in 2026 to make someone stand out?
We look for that human connection. We think the human connection is what will thrive and survive in the era of AI. When we all have access to these super tools and the super intelligence, what do you want? You want to come to work and believe that you're aligned with the people that you're with for your mission, for your day-to-day lives, and that they're there to support you and you're there to support them. I don't see that changing. I think that's critical.
You talked about culture. If you had to describe the culture of BistroCat, what is it?
I think it's caring about the cat and the cat parent and putting them first. It's driven a lot of our decisions. Everything from, why didn't we choose to be refrigerated food, to how do we present ourselves online — it's all about, we want the cat and the cat parent to be healthy, to have fun, and to have great lives.
Is being a cat person a prerequisite? If someone's like, "Hey, not for me, but I'm good at this and good at this" — do you say, "Hey, beat it"?
I think diversity is key, and that applies to all things. So if someone doesn't have a cat, maybe they will have a cat later. That perspective is valuable to us. We need all of these perspectives and we want that in our company.
Once you've hooked people to work with you, how do you keep them from jumping ship? How do you keep them there, keep them happy?
Thankfully, that really hasn't been an issue. I think hiring the way in which we hire and for the values that we hire, we have sort of a stickiness built in because we know that people care about who they're working with and they care about the problem that we're working on. So conversations around comp and around all of those things, they get easier because we're aligned in our mission.
When you're vetting candidates, modern day, how important is AI fluency in these candidates?
In my opinion, the capability for AI fluency trumps everything else right now. You may not have played with the tools. You may not know what's recent and things are changing rapidly. But if you're not up to date in the last three months, you're arguably pretty out of date. Not everyone right now is in the circumstance where they can be up to date and continue to monitor those things, and that's okay. All we look for is that you are open to using these tools, you're not scared of the future, and you're willing to learn.
Best hiring advice for new founders? Someone comes to you and says, "Hey, I'm starting a company. I know you've done this before. What do I look out for? What's your killer advice on hiring?"
I think watch out for people who think in short-term games. You want someone that is playing a long game with you, that knows there's going to be ups, there's going to be downs, and you're aligned for the long-term vision. If you get a sense that they want to take and not give, that they're playing a short-term game, they're likely not a good fit for a small startup.
How long have you been a member of Founders League?
I've been a member of Founders League for three years.
What drew you to Founders League initially?
Initially, it was the people that drew me in. Drew and the others are just really, really great at fostering a community, and I wanted to be a part of that community. I wanted to meet more founders and have a peer group. It's hard sometimes for founders — we're a lonely animal. But having a group where I could go and have peers and talk about my real problems, it's really, really nice.
How have those personal connections you've made at Founders League helped you professionally?
Oh, all kinds of ways. Everything from, I have a lot of friends I can go to for advice now, to friends I can just talk and be myself with. I think there's a lot of value in that connection. I've asked, "Can I meet someone who does X or Y?" and everyone's always willing to lend a hand to that.
Any unexpected benefits you found with your Founders League membership?
I think there's been a lot of ad-hoc games just with the community around it, and I've really enjoyed that. Taking a break in the middle of the day just to play an hour-long game — it just resets you, puts you into the right mindset. I've gotten a lot of value from that.
How long have you been playing pickleball, even before Founders League?
I've been playing pickleball since 2014 probably, so a little bit longer than a lot of folks. My parents belong to a retirement community and I learned how to play there. I used to just get absolutely wrecked by 75-year-old women. And now I go back and I enact my revenge, now that I've played a lot more, and we always have just such a great time.
Do you feel like the level of competition at Founders League has made you a better pickleball player?
The level of play at Founders League is unmatched. You can find anybody from any level, and you will never be the best. So it's great to have that competitiveness. And there are higher-level players who will play with you, who will teach you things and really make it a competitive game and not just monetize you. That's also really great.
When you're on the court, what's your play style? You aggressive? You trash? Who are you out there?
I think my play style is a little bit aggressive. I came up playing tennis, so they call me a banger, if you will. I like to hit the ball hard. I like to attack. That's really my play style. It seems like a lot of pickleball has trended towards that play style. I think it was frowned upon maybe three or four years ago — there was a lot of emphasis on dinking. Now obviously dinking is still important, but it does seem that people are realizing the benefits to occasionally speeding up the ball.
How'd you do at last year's tournament?
Last year I was in about the middle of the pack, but I had a lot of fun.
How are we thinking about this year? Are we feeling good?
This year, definitely going to win. I decided. So excited to play again and to give it my all.
All right. Sell me on Founders League. What's the elevator pitch? Someone goes, "Hey, I see you're a member of this. What's it all about?" What's your quick sell?
Yeah, the quick sell is: everyone needs a community. Everyone needs a community. You may feel alone in your mission and alone at your company. You're not alone. There's a lot of people that are trying really hard, that are learning the things that you are, that are having the challenges that you're having. Come and be a part of that community, and you will not feel alone.
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